Terms & Privacy

• Tickets grant entry to the specified event only and remain subject to venue security procedures.
• Resale outside approved channels is prohibited and may result in cancellation without refund.
• Event hosts may adjust lineups, seating, or schedules. We will notify holders of material changes as soon as possible.

• We collect your name, contact details, and payment references to fulfil orders and deliver updates.
• Data is stored securely, shared only with payment partners or hosts to service your booking, and never sold.
• You can request updates or deletion of your profile details by contacting support.

• Provide an official medical certificate showing you were unable to attend the event.
• If unforeseen circumstances prevented entry, send supporting proof so our team can review the case.
• Tickets already scanned at the venue are not eligible for refunds.

Request refunds by contacting support with your ticket, proof, and event details so we can assist quickly.

• These terms are governed by the laws of the Republic of South Africa. All disputes shall be subject to the jurisdiction of South African courts.
• The Consumer Protection Act (CPA) applies where relevant. You are entitled to fair, honest, and transparent dealings.
• We comply with the Protection of Personal Information Act (POPIA) to safeguard your data.

• All prices displayed on MyTicket are quoted in South African Rand (ZAR).
• Final charges to your payment method may vary based on currency conversion rates set by your bank or card provider.
• Any additional fees, taxes, or service charges will be clearly displayed before checkout.

• If an event is cancelled by the organiser, ticket holders will receive a full refund within 7–14 business days.
• Postponed events: your ticket remains valid for the new date. If you cannot attend, contact support for options.
• Customer-initiated cancellations are subject to the Refund Policy and must include valid supporting documentation.